Frequently Asked Questions
How do I place an order?
Aggiefood is a restaurant marketing firm bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. The delivery fee is $2.99 for the first three miles from the restaurant. (A $1/mi pro-rated distance fee will apply after 3 miles) A 15% gratuity is added for your delivery professional on all orders. You can order from any of our partner restaurants for delivery. You can place an order online at Aggiefood.com or on our app for Android/iPhone. Call 979-704-0941 and one of our customer service representatives will assist you with the website or app if you have any questions.
Dine-in prices will differ from our online prices.
How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote between 30-60 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance.
I have a problem with my order, what should I do?
If there are any problems with your order, you must call us within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.
We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are obligated not to refund any orders without the consent of the restaurant.
What are my payment options?
* Residential/Hotel: Cash, Credit Card, and Aggiefood Gift Certificates.
* Corporate: Cash, Credit Card, Company Check (company check address must match delivery address) and Aggiefood Gift Certificates.
If you are paying with cash and have a bill larger than $20.00, please either leave a note on your online order or tell us over the phone. Your self-employed delivery professional does not carry enough change to break large bills without notice.
We accept Visa, Master Card, American Express, and Discover credit cards for delivery orders only. If ordering from a hotel or using an American Express card, the card being used and photo ID must be presented upon delivery and a signature will be required.
Please note that in house pricing for vendors will differ from ours.
What about campus deliveries?
Attention all Campus Orders!!! Due to parking restrictions and restricted access throughout campus the driver is required to call you and meet you in the lobby or the nearest location outside the building depending on where the delivery driver can park. We unfortunately can not park illegally and wander through buildings trying to find room numbers. Please have a working phone to be called or we can't deliver to you.
Can I order from multiple restaurants?
Not at the same time. Our new time quoting and mapping system do not allow for orders from multiple restaurants at the same time. Unfortunately, orders from different restaurants will need to be placed seperately. The order minimum and delivery fee will apply per restaurant. Your order may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by sererate drivers.
Can I order from a restaurant outside my service area?
Service areas are limited to ensure that your order is delivered in a timely
manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 979-704-0941 and a customer service representative will assist you with your request.
Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call 79-704-0941 and a customer service representative will assist you.
Aggiefood.com is in no way affiliated with, or sponsored by, TAMU .